Log in Sign up
Cart (0)

FAQ

Frequently Asked Questions

Shipping & Delivery Questions

Q: Do you offer free shipping? A: Yes! We offer free shipping on all orders over $50. Orders under $50 have a standard shipping fee.
Q: How long does delivery take? A: Most orders are delivered within 7-14 business days. You'll receive tracking information once your order ships.
Q: Do you ship internationally? A: Currently, we ship within the United States. International shipping options are coming soon!

Return Policy Questions

Q: What is your return policy? A: We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs. There are no restocking fees.
Q: How do I start a return? A: Contact us at info.centerofpets@gmail.com or use our live chat for return assistance.

Payment & Order Questions

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods through our checkout.
Q: Is my payment information secure? A: Yes! Our website is SSL secured and we use encrypted payment processing for your safety.
Q: Can I modify or cancel my order? A: Contact us immediately at info.centerofpets@gmail.com. We'll do our best to help if your order hasn't shipped yet.

Product Questions

Q: Are your products safe for pets? A: Yes! All our products meet safety standards. Always supervise pets with new toys and follow product guidelines.
Q: Do you have products for all types of pets? A: We carry supplies for dogs, cats, birds, fish, small animals, and farm animals.
Q: Can you help me choose the right product? A: Absolutely! Contact our support team at info.centerofpets@gmail.com - we respond within 24 hours.
Now follow these steps:
  1. Copy everything above (from "# Frequently Asked Questions" to the end)
  2. Go to Shopify Admin → Online Store → Pages → Add page
  3. Title: "FAQ"
  4. Paste the content in the content box
  5. Click Save
Ready to paste this in? Let me know when you've got the page created and we can add it to your menu! 🐾