Welcome to the Center Of Pets FAQ page.
We believe shopping for your pet should be simple, transparent, and stress-free. Below are answers to some of the most common questions about shipping, orders, returns, and our commitment to quality.
If you don’t find the answer you’re looking for, please visit our Contact Us page or email us at:
We’re always happy to help.
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Most orders arrive within 2–5 business days, depending on product availability and destination.
Note: Processing time may vary during high-volume periods.
Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information by email.
Q: What is your return policy?
A: Eligible items may be returned within the timeframe outlined in our Return & Refund Policy.
For full details (including eligibility), please review that page before starting a return.
Q: How can I contact Center Of Pets?
A: You can reach us through our Contact Us page or by email at info.centerofpets@gmail.com.
Q: Are your products reviewed for quality?
A: Yes. We carefully select products that meet our standards for quality, safety, and customer satisfaction.
Q: Do you sell pet food or medication?
A: No. Center Of Pets focuses on non-food pet supplies and accessories and does not sell pet food, medication, or medical products.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
Q: What if my item arrives damaged or incorrect?
A: Contact us right away and we’ll make it right with a replacement or refund, depending on the situation.
Q: Do you offer free shipping?
A: Yes — free shipping is available on orders over $100 (when eligible).
A: Center Of Pets was inspired by our family’s experiences with animals, especially our beloved dog King. Our mission is to provide quality pet products while honoring the love, loyalty, and companionship pets bring to our lives.
Q: Do you inspect every product before offering it?
A: We carefully review and select products based on quality, safety, functionality, and customer value. Our goal is to offer products we would feel comfortable using for our own pets.
Q: What makes Center Of Pets different
A: We are a family-inspired pet store built on trust, honesty, and respect for animals. We focus on carefully selected pet products and customer service rather than simply offering thousands of random products.